These Two Simple Strategies Led to a 71% Increase in Qualified Leads for the HubSpot French Market
Email MarketingThese Two Simple Strategies Led to a 71% Increase in Qualified Leads for the HubSpot French Market
This post is a part of Made @ HubSpot, an internal thought leadership series through which we extract lessons from experiments conducted by our very own HubSpotters.
My role at HubSpot is the French Marketing Automation Manager — essentially, I’m in charge of the marketing automation for HubSpot leads and free users in our French market. This past January, we noticed that one of our key automation programs — our onboarding and nurturing email program for our free users — was dated and needed a revamp.
When our free users sign up, they receive a series of onboarding emails that helped them get set up and answered any potential questions. Here are some screenshots of the old onboarding emails:
As helpful as these emails were, we decided we could do better by our users and leads.
Our free HubSpot Academy course on lead nurturing can help you develop a lead nurturing strategy to build long-lasting relationships with your customers.
As we started brainstorming and creating proposals for this program revamp, we came across a core challenge: We didn't really understand our users’ needs, challenges and goals.
At HubSpot, we do a lot of user research, but much of this research is focused on English users. Also, as marketers, we don’t talk to our customers as much as our sales and customer service teams do. Yet, we...
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