The buyer persona gap that’s costing you customers and making your marketing less authentic [+ the fix]
Buyer PersonaThe buyer persona gap that’s costing you customers and making your marketing less authentic
Buyer personas are a foundational component of many brands’ marketing strategy. Personas often serve as a blueprint that guides marketing campaigns, customer journeys, and even product development.
Even though buyer personas are highly effective, they often miss the helpful context that marketers need to effectively serve the various identities their ideal customers possess. As a result, personas aren’t converting certain consumers at the rates that they could be.
In this post, I’ll share where traditional buyer personas miss the mark and how to fix it.
Table of Contents
The Gap in Most Buyer Personas
Consumer identities are often part of their decision-making process.
How to Make Your Buyer Personas More Effective
The Gap in Most Buyer Personas
As an inclusive marketing strategist and consultant, I work with my clients to audit various components of their customer experience. This often includes reviewing and providing feedback on their creative briefs as they work on creating campaigns. It also involves getting consumer feedback on what they make.
Whenever I flag materials that can be improved regarding consumers with specific identities, brands have included specific buyer personas in their creative brief.
However, the execution of the materials wasn’t as successful. That’s often because the personas lacked the depth of information about the various identities of the consumers that the brand wanted to reach.
And as a result, the corresponding campaigns...
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