How I applied the 95-5 rule to build Gong’s brand from the ground up
Content CreationHow I applied the 95-5 rule to build Gong’s brand from the ground up
When I stepped into my role as head of content at Gong, I didn't come with a decade of marketing experience. I came with a sales background and a whole lot of time spent chasing leads. That experience turned out to be my unfair advantage.
Here‘s what I knew from the trenches: Most people aren’t ready to buy when you reach out. Most of them don‘t care about your product, at least, not yet. They’re not waking up hoping for another cold email or wondering if they should check out one more demo page. They're busy doing their jobs.
That mental model led me to a question that changed everything. What if we could earn attention before someone was in-market? What if, instead of trying to “capture demand,” we could create it?
That's what we set out to do at Gong. And, we did it by flipping the typical SaaS playbook on its head.
What is the 95-5 rule?
The 95-5 Rule, popularized by the Ehrenberg-Bass Institute, came out a few years later and instantly validated everything we’d been doing.
Here’s what it says: At any given time, only 5% of your total addressable market is actively buying. The other 95% isn’t.
Yet, most marketing teams invest heavily in bottom-funnel, high-intent tactics targeting just that 5%. This approach is shortsighted and easily exhausted.
When I joined Gong, we took a completely different path. For...
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