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Everything You Need to Know About Behavioral Segmentation [+ Examples]

Marketing Operations
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Everything You Need to Know About Behavioral Segmentation Do you ever ask yourself why you act the way you do? Like why you venture out during a snowstorm to get an iced coffee?  For marketers, behavioral insights are not only interesting but key for understanding their audience, going beyond demographic and geographic data. In order to understand your audience's behaviors, marketers can implement behavioral segmentation, an analysis that groups prospects and customers into different segments based on how they behave.  Behavioral segmentation is a part of behavioral marketing, a set of methods to collect and analyze consumer behavior data to segment and target audiences with laser-like precision. In this post, we will go over: What is behavioral segmentation Why marketers need behavioral segmentation Four types of behavioral segmentation Behavioral segmentation examples With behavioral segmentation, marketers can gain a more comprehensive understanding of their audience’s motivations and needs, resulting in better tailoring of products and services to their customers. Behavioral segmentation is interesting because it intersects with psychology — when we think about how someone behaves and why, we naturally think about their psychological motivations.  However, behavioral segmentation is distinct from psychographic segmentation.  Psychographic segmentation is rooted in lifestyles, interests, values, and even personality traits. Behavioral segmentation is about how a customer interacts with a brand and their products or services.  For example, marketers can segment people based on website behaviors like clicks, page views, social shares, and media plays.  ...

The 4 Biggest Consumer Behavior Shifts of 2023 [According to New Data]

Marketing Trends
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The 4 Biggest Consumer Behavior Shifts of 2023 Your marketing strategy can't stay stagnant if the people you're selling to are changing their behavior — you have to adapt and learn how to cater to them. Marketers should look for observable differences in buyer behavior to continue meeting their needs. To help marketers and other business professionals make more data-informed decisions, we've conducted a bi-annual survey of 600+ U.S. consumers to better understand how adults spend their money. Using HubSpot Blog Research from our Consumer Trends Report, we'll explore the nature of the biggest consumer behavior changes between May 2022 and January 2023 so that you can keep up. Biggest Consumer Behavior Shifts 1. Consumers are warming up to purchasing products through social media apps. In May 2022, only 12% of consumers preferred purchasing products through social media apps like Instagram Shop or Facebook Marketplace. In the past three months, 41% of social media users have shared that they feel comfortable purchasing on social media platforms. That behavior shift is astounding. More than ever, social media marketers are more likely to impact consumer behavior by sharing content that builds interest and trust through these channels. HubSpot Blog Research also found that the most popular social media platforms, Facebook, Instagram, YouTube, and TikTok, are the most preferred platforms for social shopping. Social shoppers also say Instagram and Facebook have the best in-app shopping experience. These apps have very easy-to-use shopping interfaces, and it's plain to see why...

AI Content Moderation: How AI Can Moderate Content + Protect Your Brand

Artificial Intelligence
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AI Content Moderation: How AI Can Moderate Content + Protect Your Brand Every minute, 240,000 images are shared on Facebook, 65,000 images are uploaded on Instagram, and 575,000 tweets are posted on Twitter. Simply put, tons of user-generated content are posted in various forms daily, and moderating what finds its way to your brand's online platform can be overwhelming and tedious — unless you leverage AI content moderation. AI can optimize the moderation process by automatically classifying, flagging, and removing harmful content. To help you determine how your brand should leverage AI content moderation, let's walk through what content moderation is and the different AI technology available. What is content moderation? Types of content moderation How AI Content Moderation Can Help Your Brand It's common for AI content moderation to implement these guidelines. Now that you know what content moderation is, let's explore the different types of content moderation and how AI can play a role in scaling the process. Types of Content Moderation To understand how best to use AI to moderate content, you first need to know the different types of content moderation. Pre-Moderation Pre-moderation assigns moderators to evaluate your audience's content submissions before making them public. If you've ever posted a comment somewhere and it was restricted or delayed following approval, then you saw pre-moderation at work. Pre-moderation aims to protect your users from harmful content that can negatively impact their experience and your brand's reputation. However, a downside to pre-moderation is...

How Video Consumption is Changing in 2023 [New Research]

Video Marketing
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How Video Consumption is Changing in 2023 Video is more important to consumers now than ever before. Our annual State of Video Marketing survey with Wyzowl shows that 91% of businesses use video as a marketing tool, more than any of the previous years since the surveys started. While video isn't going anywhere, it's constantly expanding, changing, and evolving to fit consumer preferences and new platforms — marketers must keep up. Here, we'll highlight five research-backed ways video consumption habits are changing and how marketers can respond strategically. Online Video Consumption Statistics Marketers Should Know How Video Consumption is Changing in 20231. Consumers increasingly rely on marketing videos from brands.2. Escapism is the name of the game.3. Consumers lean into their passions.4. Production quality is becoming more important.5. Consumers prefer shorter videos.Navigating video in 2023 Online Video Consumption Statistics Marketers Should Know As video continues to be integral to marketing strategies, marketers should keep the following statistics in mind: The number of digital video viewers worldwide is expected to reach 3.5 billion. In 2023, people are watching, on average, 17 hours of online videos per week. People are 52% more likely to share video content than any other type of content. 75% of viewers watch short-form video content on their mobile devices. 83% of marketers suggest videos should be under 60 seconds. How Video Consumption is Changing in 2023 From video length to what attracts viewers — here's...

CDPs, CRMs, and DMPs: What’s the Difference + Which is Right for You?

CDP
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CDPs, CRMs, and DMPs: What’s the Difference + Which is Right for You? Access to relevant information is, without a doubt, the number one requirement for making good business decisions. For this reason, most companies use tools that help them gather and analyze customer data. There are three types of platforms that are particularly popular — CDPs, CRMs, and DMPs. But what do these abbreviations stand for? How do these solutions differ, and which is best for you? This guide shares the key features of each platform, as well advantages and disadvantages. Let’s get started. CDP vs CRM vs DMP CDPs: How do they work? CRMs: How do they work? DMPs: How do they work? Before we dive into details, let’s take a quick look at what CDP, CRM, and DMP are. Customer Data Platforms Customer data platforms (CDPs) are tools for gathering first-party data from various sources to gain a full view of each customer. The data is then used by marketers to create personalized marketing campaigns. CDPs are specifically designed for marketers. While HubSpot’s known for its CRM, some customers can use it as a CDP alternative as some packages track data like: Contact-level interactions with your site, landing pages, emails, social posts, and reps. Website and various inbound marketing analytics. Payments or deal progress of those purchasing products. Customer Relationship Management Platforms Customer relationship management (CRM) platforms track and manage interactions with customers and prospects throughout their entire...

Does Demand-Driven Pricing Work? Fashion Brand Telfar Is Giving It A Try

Marketing News
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Does Demand-Driven Pricing Work? Fashion Brand Telfar Is Giving It A Try Welcome to HubSpot Marketing News! Tap in for campaign deep dives, the latest marketing industry news, and tried-and-true insights from HubSpot’s media team. This week, fashion brand Telfar took its reputation for price accessibility to the next level. During its latest clothing drop on March 27, the brand began testing a dynamic pricing model, letting customers determine how much they wanted to pay. Here's how it worked: When pieces from the collection dropped, they were listed at wholesale prices (around 50% less than retail). Prices raised incrementally each second, capping at the full retail listing. The price pieces sold out at then became the final price. In other words, the more popular an item was, the lower the price was for everyone. This style of pricing could be a win-win for the brand and customers. The brand now knows exactly how many units to order from manufacturers and won’t have to rely on steep price cuts to move product, and customers are able to get designer pieces that fit into their budgets. With this model, Telfar can immediately gauge which items its customers like most and gain valuable insights that will help influence future designs and prices. Affordability has been a part of Telfar’s ethos since the brand launched in 2005. Founder Telfar Clemons told Fast Company, “Many brands use price as a barrier for entry. I never wanted that for my...

7 of the Best Cities for Minority Entrepreneurs

Breaking the Blueprint
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7 of the Best Cities for Minority Entrepreneurs Welcome to Breaking the Blueprint — a blog series that dives into the unique business challenges and opportunities of underrepresented business owners and entrepreneurs. Learn how they’ve grown or scaled their businesses, explored entrepreneurial ventures within their companies, or created side hustles, and how their stories can inspire and inform your own success. Innovation and creativity are driving the new workforce, and many underrepresented professionals are making career pivots to monetize their talents through entrepreneurship. The U.S. Senate Committee on Small Business and Entrepreneurship report more than four million minority-owned companies in the United States today. Despite these numbers, minority business owners still face systemic barriers to accessing capital, resources, and support. These barriers prove why choosing where to start or scale a business is essential. Read ahead to learn about some of the best cities supporting underrepresented founders in elevating their businesses. 1. Houston, TX Houston, Texas, is one of the top cities that offers ample economic opportunities for minority entrepreneurs. As one of the most diverse cities in the nation, minorities make up 30.45% of the 5,600 startups in Houston’s metro region, according to JobSage. Although people of color make up 64% of the area’s population, they still face inequities that continue to take place in the rest of the country. As a result, officials, community members, and organizations offer substantial support for minority entrepreneurs. For example, The Houston Minority Supplier Development Council, Inc, The Greater Houston Black Chamber,...

What Is AI Analytics?

Artificial Intelligence
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What Is AI Analytics? Our 2023 Marketing Trends Report found that data-driven marketers will win in 2023. It makes sense, but data analysis can be challenging and time-consuming for many businesses. Enter AI analytics, a time-saving process that brings marketers the answers they need to create data-driven campaigns. In this post, we’ll discuss: What is AI analytics? How to Use AI in Data Analytics Benefits of Using AI Analytics Business Applications of AI Analytics Limitations of AI Analytics As with all machine learning, AI analytics gets more precise and accurate over time, especially when trained to learn industry preferences to contextualize results to individual business needs. AI analytics is sometimes referred to as augmented analytics, which Gartner defines as “The use of enabling technologies such as machine learning and AI to assist with data preparation, insight generation and insight explanation to augment how people explore and analyze data in analytics and BI platforms.” How to Use AI in Data Analytics AI analytics differs from traditional analytics in that it is machine-led. Its scale is more significant, data processing is faster, and algorithms give accurate outputs. AI analytics can do what humans do, but be mindful of viewing it as a total replacement. If you use AI in data analytics, consider leveraging it to supplement your team's capabilities and expertise. For example, an AI analytics tool can process the results of an A/B test and quickly say which version had...

Dove’s Latest Campaign Takes On A Popular TikTok Filter

Marketing News
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Dove's Latest Campaign Takes On A Popular TikTok Filter Welcome to HubSpot Marketing News! Tap in for campaign deep dives, the latest marketing industry news, and tried-and-true insights from HubSpot’s media team. In late February a new filter called “Bold Glamour” took TikTok by storm. The Bold Glamour filter uses AI to drastically alter the facial features of those who use it and is less detectable than other filters. The filter has been used in over 30 million videos to date. As Bold Glamour gained popularity it was widely criticized by TikTok users for promoting unrealistic beauty standards, especially for young people. Beauty brand Dove joined the conversation with a timely campaign featuring original data. Per Dove research, 48% of girls who digitally alter their photos have lower self-esteem compared to 28% of girls who don’t digitally alter their photos. To amplify this message, Dove partnered with Ogilvy and DAVID to launch the #TurnYourBack campaign on March 7. The campaign featured influencers and celebrities comparing their digitally altered faces to their natural appearances while encouraging their followers to turn their backs on the Bold Glamour filter in hopes that they discontinue using it. @gabunion #DovePartner I am turning my back on the Bold Glamour Filter. I am enough! Join me and #TurnYourBack #BoldGlamour #LetsChangeBeauty ♬ original sound - Gab Union ...

AR vs. VR: Which Is More Effective for Marketing [+Consumer Data]

Virtual Reality (VR)
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AR vs. VR: Which Is More Effective for Marketing Augmented reality (AR) and virtual reality (VR) are talked about a lot. Understanding the concepts can get confusing as the terms are used interchangeably, but each has its unique set of characteristics and applications. In this post, we’ll break down the difference between augmented and virtual reality, their unique marketing applications, and how consumers feel about them. Table of Contents What is augmented reality (AR)? What is virtual reality (VR)? What is the difference between AR and VR? Use Cases for AR and VR AR vs. VR: Which Is More Effective for Marketing What is augmented reality (AR)? Augmented reality (AR) layers virtual elements on top of a real-world scene, allowing users to exist in the space they’re physically in but benefit from the augmented elements in their experience. Pokémon GO is one of the most popular and notable examples of AR, where Pokémon characters are superimposed into a real-life setting, like someone's backyard or outside of their favorite restaurant. What is virtual reality (VR)? Virtual reality (VR) is any software that immerses users in a three-dimensional interactive virtual environment, usually using a VR sensory device that brings real-world actions into a virtual world. Many VR experiences are 360 degrees. It’s a computer-generated simulation, and each virtual reality world allows people to fully participate in the unique world. In addition, many VR experiences require headsets or sensory devices...